Hello Customer
Unclaimed profileVoice of Customer platform for retention
Hello Customer is the AI-native Voice of Customer platform that turns customer satisfaction into retention and revenue. Every channel, one place. EU-built.
Web health
73/100
measured 23/10/2026
Issues found
22
on their own site
Reviews
0
from clients on Dr Urls
What Dr Urls found on hellocustomer.com
From the audit of their public home page on 23/10/2026, worst first. Each links to what it means and how it is fixed.
- highCacheable response sets a cookie, so no CDN will cache it
The two headers contradict each other, and the contradiction is silent: the page looks cached, the CDN is configured, and every request still pays full origin latency.
- highTime to First Byte (TTFB) is slow
TTFB directly impacts all subsequent loading metrics.
- mediumDuplicate ID attributes found
Duplicate IDs cause label elements, aria-labelledby, aria-describedby, and fragment link targets to associate with the wrong element.
- mediumImages missing width and height attributes
Missing image dimensions are the leading cause of Cumulative Layout Shift (CLS), a Core Web Vital and ranking factor.
- mediumRender-blocking CSS or JavaScript
Render-blocking resources directly impact First Contentful Paint (FCP) and Largest Contentful Paint (LCP), both Core Web Vitals metrics.
- mediumScripts without async or defer
Synchronous scripts halt HTML parsing while the browser downloads and executes them.
- mediumTap targets too small or too close together
Small or crowded tap targets cause accidental taps, frustrating mobile users and increasing bounce rates.
- lowCSS files are not minified
Unminified CSS files are larger than necessary, increasing download time and delaying rendering.
- lowExcessive inline CSS
Inline CSS cannot be cached separately by the browser, so it is re-downloaded with every page load.
- lowExcessive inline JavaScript
Inline JavaScript cannot be cached by the browser and must be parsed and executed every time the page loads.
- lowImages missing responsive srcset
Without srcset, a 1200px wide image is downloaded on a 375px wide mobile screen, wasting bandwidth and slowing load times.
- lowImages not using modern format
WebP images are 25-35% smaller than equivalent JPEG images, and AVIF offers even greater savings.
And 3 more. 3 security findings are not listed on this public page; the site's owner sees them in a full audit after claiming it.
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Figures on this page come from Dr Urls crawling hellocustomer.com's public pages. Nothing here is taken from third-party listings.